Dispatcher coordinating freight loads from a modern logistics office
How it works

How Our Dispatch Process Works

Learn what to expect from the carrier onboarding process through ongoing dispatch support.

A clear, organized onboarding process

Our dispatch process is designed to establish clear expectations, gather the necessary carrier information, and create an organized working relationship before dispatch services begin.

Approval, freight availability, broker acceptance, payment, revenue, and business success cannot be guaranteed. What we can commit to is professional communication, organized documentation, and a structured process for supporting motor carriers.

Step-by-step

What to expect at every step

StartDispatch support
  1. Step 1: Create Your Account

    Create a secure account using your business email address to begin the carrier application.

    Information collected

    • Company Name
    • Contact Name
    • Phone Number
    • Email Address
    • Secure Password

    After registration, we send a verification email and direct you to complete the carrier profile.

  2. Step 2: Complete Your Carrier Profile

    Provide company and operating information so our team can better understand your business. Applications can be saved and resumed later.

    Profile information

    • MC Number
    • USDOT Number
    • Business Address
    • Equipment Type
    • Trailer Information
    • Insurance Information
    • Preferred Lanes
    • Preferred Home Time
    • Factoring Information (if applicable)
    • Emergency Contact
    • Primary Dispatcher Contact
  3. Step 3: Upload Required Documents

    Securely upload the documents required to complete the carrier file. Upload status is displayed for each document.

    Documents

    • Certificate of Insurance
    • W-9
    • Operating Authority
    • MC Letter
    • Equipment Photos (optional)
    • Other supporting documents

    Document statuses

    • Pending
    • Uploaded
    • Needs Review
    • Approved
    • Rejected
  4. Step 4: Application Review

    Our dispatch team reviews submitted information for completeness. Additional documentation may be requested. You can monitor status from your dashboard.

    Possible statuses

    • Application Received
    • Pending Review
    • Additional Information Requested
    • Approved
    • Not Approved
  5. Step 5: Carrier Welcome

    Once approved, you'll receive a welcome message and next steps.

    What we cover

    • Review dispatch agreement
    • Confirm communication preferences
    • Review operating preferences
    • Assign dispatcher (if applicable)
    • Explain how future communication will occur
  6. Step 6: Dispatch Support Begins

    Ongoing dispatch support tailored to your equipment and operating preferences.

    Support may include

    • Researching available freight opportunities
    • Communicating with brokers
    • Negotiating rates when requested
    • Sending rate confirmations
    • Coordinating appointments
    • Providing dispatch paperwork
    • Maintaining communication throughout active loads

    Carriers always maintain the right to accept or decline freight opportunities.

  7. Step 7: Ongoing Relationship

    Manage your carrier account and keep information current as your operation changes.

    Ongoing services

    • Updating preferred lanes
    • Updating equipment
    • Adding trucks
    • Updating insurance
    • Updating communication preferences
    • Viewing dispatch history
    • Viewing submitted documents
    • Downloading agreements
    • Managing account information
Timeline

Your journey with dispatch

  1. Step 1: Create Account

  2. Step 2: Complete Profile

  3. Step 3: Upload Documents

  4. Step 4: Application Review

  5. Step 5: Approval

  6. Step 6: Dispatch Support

  7. Step 7: Long-Term Partnership

What to expect

How we work with carriers

  • Professional Communication

    Respectful, organized communication with carriers and brokers throughout the process.

  • Organized Documentation

    Structured record keeping for applications, agreements, and load paperwork.

  • Transparent Expectations

    Clear discussion of services, dispatch fees, and expectations before dispatch begins.

  • Respect for Carrier Decisions

    Carriers control which freight to accept or decline.

  • Administrative Support

    Assistance with rate confirmations, broker packets, and load documentation.

  • Long-Term Partnership

    Focused on dependable, long-term working relationships with carriers.

Important notice

Dispatch services are intended to assist carriers with administrative coordination and communication.

Approval, freight availability, broker acceptance, payment, revenue, mileage, profitability, or business success cannot be guaranteed.

FAQ

Common questions

Ready to Get Started?

Complete your carrier application and let us learn more about your company and equipment.